Rules & Policy

Changes:

Volatile gas prices have taken center stage. We can’t guarantee ride price, but we guarantee the same professional service. If nothing else comes along gas prices we keep prices on the same level. We reserve the right to change or modify any of the terms and conditions contained in the Terms or any policy or guideline of the Sites, at any time and in our sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on the Sites, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of these Sites following the posting of changes or modifications will confirm your acceptance of such changes or modifications.

 

Luggage:

All luggage must fit in the trunk otherwise the driver has the right to refuse the ride. Aside from personal bags (handbags, briefcases, laptops, small backpacks, etc.),
luggage is not allowed in the interior of the vehicle. Mostly, this is for safety reason, state insurance policy, but we also consider the fact that no matter how careful you are,
there is always a possibility that your luggage may somehow damage the vehicle’s interior. The vehicles are new. Just as we must consider the condition in which you will receive the vehicle,
we must also consider our next passenger.

There is no charge for luggage as long as it fits in the trunk. If luggage needs to be put in the passenger compartment of the car there will be a $10 charge per bag
(excluding soft personal items or carry-ons). Under no circumstance will a suitcase with wheels be placed on any seating surface.

Should a driver refuse a ride due to luggage exceeding capacity, please call our office to find out the availability, cost, and estimated wait time of a bigger vehicle.
To avoid delaying your trip, please be sure to book an appropriately sized vehicle.

Additional Fees that may apply are:
Late night charge – between 11pm- 4am
Additional charge for waiting
Additional stops
3rd passenger
Pets

Airport Taxes

Waiting Time charge

We are always on time so please plan your pick up time accordingly. Since the pandemic, we cannot complete the team, for this reason we cannot wait more than 3 minutes.      There will be $1 charge for every 1 minute of waiting time, from scheduled time. The waiting time charge applies for pick up from home or business only. 

THE AIRPORTS!

We don’t schedule pick up from terminal 5 sooner than 1hr after landing for a customers without a global entry. If customer is not ready for a pick up 1 hour after landing additional charge of $1 for every minute will apply- starting after 1 hour after landing.

We reserve a right to cancel the reservation/ pick up if waiting time is being unusual exceeded and interfere with on time, existing schedule.

Late Night Rates
Late night rates apply for travel between the hours of 10:00PM and 5:00AM.

Cancellation / No-Show Policies

Scheduled events must be cancelled at least 24 hours in advance.
Airport trips must be cancelled at least 24 hours in advance. 
Failing to appear for your scheduled reservation will result in a charge equal to the fare for the booking.
Full fare fees will be charged for reservations not canceled by the deadline.

Holidays:
There is additional charge of $20 on special holidays, like Memorial and Labor Day, 4th of July, Thanksgiving, Christmas, New Year

The gratuity options are 15%, 20% & 25% from flat rate. Minimum 15% gratuity is required.

All rides have to be prepaid online. PayPal or all major credit cards are accepted.

We provide car seats for no extra charge.
Please request the car seat at the time of reservation.

Lake Forest Taxi is not responsible for service delayed or not rendered due to weather or other circumstances beyond its control:
for example when customer provides invalid incoming flight number or when plane is scheduled to arrive significant late.

LOST & FOUND If you have left a personal item in one of our vehicles and wish to retrieve it, please report it to the main office.
We will do our best to recover your item and contact you with regard to its status. Please be aware that we are not responsible for any items left in our vehicles,
but as a courtesy to our valued customers we will make every effort to locate your property. We retain found items for 30 days. In the event that your item is found,
you may speak with our representative to discuss how you may retrieve your item. We can either give it to you at your next ride with us or we can deliver to given address
( additional charges will apply for a delivery)

Applying loyalty points.
Our company provides a loyalty program. You can collect points and use them for discounted rides.
In order to receive the discount, you have to login to your account, place the order, and use the appropriate amount of points earned earlier.
All discounted rides must be prepaid online . The option of paying with a credit card for discounted rides is NOT available at the time of the service.
The driver won’t be able to accept this type of transaction – no exceptions. Enjoy the program and discounted rides!